Thank you for shopping at Aiga’s Sewing Services. We understand that sometimes a product may not be what you expected it to be. To ensure a smooth return process, please read our return policy carefully.

1. Eligibility for Returns

• The item must be returned within 14 days of the purchase date.
• The item must be unworn, in its original condition, and in the original packaging. Worn or soiled items will not be accepted for a refund.
• Please ensure you download, complete and return your item with our Refund Form. 

2. Shipping Costs

• The product is shipped Australia-wide at a flat rate of $22 via Australia Post.
• The original shipping cost is non-refundable.
• Postage costs to return the goods are the responsibility of the customer. We strongly recommend using a shipping method that provides a tracking ID to ensure your parcel reaches us safely.

3. Refunds

• Once we receive your returned item, it will be inspected by us. If your return is approved, a refund will be processed to your original method of payment. Please allow 7days for the refund to reflect in your account.
• Items returned without our refund form or that do not meet the criteria mentioned above will not be eligible for a refund.

4. Exchanges

At this time, we do not offer exchanges. Please follow the return process and place a new order if you wish to purchase a different item. Thank You.

5. Contact Us

• If you have any questions or concerns regarding your return, please contact us.